The impact of supply chain challenges on customer satisfaction

1. Your gender
2. Your age
3. Your identity
4. （IV1.1）Raw material prices have fluctuated frequently over the past year.
5. （IV1.2）Supplier price adjustments are difficult to predict.
6. (IV1.3) When the cost of raw materials increases, suppliers can reasonably explain the pressure on costs.
7. (IV1.4) The supplier agrees to adjust the plan through mutual price negotiations, rather than unilaterally raising prices.
8. (IV2.1) It is important that the supplier can deliver the goods on the promised date.
9. (IV2.2) The quality of the goods delivered by the supplier is of great importance.
10. (IV2.3) When faced with urgent orders, the chosen supplier can respond promptly.
11. (IV2.4) The supplier provides after-sales service.
12. (IV3.1) The quantity of procurement will affect one’s bargaining power during the transaction.
13. (IV3.2) The enterprise possesses strong bargaining power.
14. (IV3.3) The supplier is willing to make concessions on the price 
15. (IV4.1) The supplier promptly shares the order status and logistics information.
16. (IV4.2) The inventory levels and pricing policies of the suppliers can be obtained.
17. (IV4.3) The supplier maintains as open and transparent attitude in terms of information sharing.
18. (IV4.4) When requesting information, the supplier can provide a prompt response.
19. (DV.1) If you are not satisfied with the supplier, you will choose a new partner for cooperation.
20. (DV.2) Maintain long-term cooperation with satisfactory suppliers.
21. (DV.3) The extent to which this content affects customer satisfaction.
22. (DV.4) Will recommend satisfactory supplier to others.
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