How would you rate your overall satisfaction with JD.com's delivery service?
How satisfied are you with the speed of JD.com's delivery (e.g., next-day or same-day delivery)?
How would you rate the professionalism of JD.com's delivery personnel?
How satisfied are you with the convenience of JD.com's return and exchange process?
Was the resolution to your most recent after-sales request handled within the promised timeframe?
How likely are you to continue using JD.com for future purchases based on your delivery and after-sales experience?
Compared to other e-commerce platforms(like Taobao), how would you rate JD.com's delivery and after-sales service?
If you encountered a problem with your delivery or after-sales service, if you have not, skip this question, how satisfied were you with the final resolution?