CJLR班车服务满意度调查（2019年Q3季度）

CJLR Shuttle Bus 2019 Q3 Service Satisfaction Survey

亲爱的各位同事：

班车服务的提高离不开每一位同事的关心与监督，为进一步提高班车服务质量，加强合资公司班车服务，特进行此次班车服务满意度调查。您的反馈对我们很重要，希望大家从自身实际感受出发，积极配合、认真、详实的填写，在此问卷中我们需要了解您的真实想法。诚挚地邀请您花费五分钟左右的时间填写该问卷，您的见解和意见对于公司班车的改进与提高很重要！

The improvement of shuttle bus is inseparable from the care and supervision of each colleague. In order to further improve the service quality and learn what employees’ wishes are and how you really think of it about Changshu plant daily shuttle bus, we are starting to conduct a questionnaire survey since today. We hope that everyone can actively cooperate, carefully and fill in details based on your actual riding feelings. Sincerely to invite you to take 5 minutes to complete this survey, the ideas and suggestions from you guys are very important to improve and better shuttle bus.

请选择您来自的部门
Which is your department?

请选择

您经常乘坐的线路
Which one is your regular shuttle bus route ?

请选择

请填写您的工号
Please input your employee number

第一部分：对班车运行服务的评价
Part One: the evaluation of shuttle bus services

1.您觉得您所乘坐的班车上的安全设施/标识是否齐全？（基本安全设施包括：安全锤、安全带、灭火器）
Q1:Are you satisfied with safety facilities/logos on the shuttle bus?(basic safety facilities include: safety hammer, seat belt, fire extinguisher etc.)

安全设施/标识齐全，做的非常好 very satisfied,Safety facilities/signs are complete基本安全设施/标识都齐全了，挺不错的 satisfied,(basic safety facilities are complete基本安全设施/标识需要补充些，不够全面 Basic safety facilities/identification need to be added, not comprehensive我没有看见任何安全设施或标识 I didn't see any security facilities or signs

2.您对您所乘坐的班车车况满意么？
Q2:Are you satisfied with the bus condition?

班车无论是新旧程度或者运行情况我都非常满意 very satisfied公司的车子情况都很不错了，挺满意的 satisfied一般，还是需要提高的 just so so太差了，完全不合格 unpleasant

3.您对您所乘坐班车的班车司机的安全驾驶行为满意么？
Q3:Are you satisfied with the safe driving behavior of your bus driver?

非常满意，驾驶平稳，安全到达，没有违章 Very satisfied, driving smoothly, safe arrival, no violation总体还不错，偶尔碰到紧急路况会有急刹急停的情况 Generally, it is not bad. Occasionally, there is a sudden emergency安全驾驶行为有待提高，会出现超车，不遵守交通规则的行为 Needs to be improved, there will be overtaking, non-compliance with traffic rule完全不按照安全驾驶来操作，野蛮行车，不遵守交通规则 Unpleasant,not to operate according to safe driving, wild driving, not obeying traffic rules.

4.您对您所乘坐班车的班车司机的现场安全提示行为满意么？
Q4:Are you satisfied with the safety reminds of the driver of your shuttle bus?

司机非常好，经常会提醒车上员工做好安全措施 The driver is very good and often reminds the staff of the safety measures.总体还不错，会提醒一些安全操作但是需要提高提醒频率 Just so,occasionally remind the employee of the safety measures一般，偶尔提醒乘车员工一些安全措施 It's good overall, but it's a little bit of a reminder of the safe operation but you need to raise the alert frequency.从来不提醒，甚至看见有不安全行为视而不见 Never remind

5.您对您所乘坐班车的车内卫生情况满意么？
Q5:Are you satisfied with the hygiene condition of your shuttle bus?

非常满意，内饰都很干净 Very satisfied挺满意的，能做到现在这种卫生程度不错了 Satisfied一般，有时会有垃圾没有清理掉 Just so so太脏了，完成没办法乘坐 Unpleasant

6.您对您所乘坐班车的外观清洁程度满意么？
Q6:Are you satisfied with the appearance of your shuttle bus?

非常满意，定期清洗 Very satisfied,cleaning it regularly挺满意的，按照现在的运行频率能保持这样的外饰清洁不错了 Satisfied,please current operating frequency一般，有时候会比较脏 Just so so,Sometimes it gets dirty太脏了，整个车子经常很脏 Unpleasant,The whole bus is often dirty

7.您对您所乘坐班车的司机的仪容仪表满意么？
Q7:Are you satisfied with the appearance of the driver of your bus?

非常满意，司机的仪容仪表都符合标准 Very satisfied挺满意的 Satisfied一般，还是需要加强 Just so so非常糟糕，完全不能接受 Unpleasant

8.您觉得您所乘坐的班车司机的服务态度满意么?
Q8:Are you satisfied with the service attitude of your bus driver?

非常满意，和蔼和亲 Very satisfied,The service is very kind.挺满意的 Satisfied一般，还是需要加强 Just so so,need to improve态度极其恶劣 Unpleasant,extremely bad attitude

9.您对您所乘坐班车到达公司的准点率满意么？
Q9:Are you satisfied with the arrival on-time of the shuttle bus to company?

非常满意，每天都准点甚至提前到达指定站点或工厂 Very satisfied,arrive at the designated site or factory in advance every da挺满意的，基本都能准时到达 Satisfied, normally arrive on time.一般，有时候会有不准点的情况发生 Just so so,sometimes no arrival on-time happened完全不准点，甚至已经影响我的工作 Unpleasant,it has even affected my work

10.您对班车公司的应急响应力满意么？
Q10:Are you satisfied with the emergency response of the shuttle bus supplier?

非常满意，每次突发紧急情况都第一时间赶到并顺利解决 Very satisfied,every emergency is the first time to arrive and solved it挺满意的，工厂那么大的用车量能做到这样不错了 Satisfied一般，响应速度有待提高 Just so so,The response speed to be improved太差了，每次发生意外情况都得不到反馈Unpleasant,every time there is no feedback

第二部分：对行政班车管理服务的评价
Part Two: The evaluation of shuttle bus management

1.您对公司班车现有的沟通渠道(包括班车微信群，车长反馈，邮件等)了解么？
Q1:Do you know the existing communication channels of the shuttle bus (including bus WeChat group, car length feedback, email, etc.)?

非常了解，并且经常从中反馈问题 Very familiar,often get feedback from it.了解，反馈过问题 Familiar,不是很了解，希望能加强沟通力度 Not very well, hope to strengthen the communications完全没有听说过 Not at all

2.您向班车管理人员提出的意见/建议都得到对方的反馈了么？
Q2:Do you get feedback from the admin shuttle bus team?

反馈很及时，相应速度很快 Feedback is responsive and responsive挺满意的，基本都能及时反馈我提出的问题 Satisfied, and I can get timely feedback about my questions一般，有待加强，有时候提出的问题反馈比较慢 Just so so,need to be strengthened得到的反馈信息有误 Bad,the feedback was wrong

3.行政对于您提出有关班车的意见或建议，不管采纳与否，您是否得到了合理的沟通？
Q3:Do you got reasonable communication from admin whether it is adopted or not when you have opinions or suggestions about the shuttle bus?

非常好，每次提出的问题都能得到有效沟通 Very satisfied,every question raised can be effectively communicated挺好的，一般提出意见或者建议都能得到沟通 Satisfied,get feedback in general一般，有待加强，有时候得不到沟通答复 Just so so,need to be strengthened非常不满意，提出的建议或者意见从来没有得到过答复 Unpleasant,never get feedback

4.您对班车长和您的沟通或协助满意么？
Q4:Are you satisfied with the conductor's communication or assistance with you?

非常满意，绝对起到了班车长的作用 Very satisfied,it definitely plays the role of conductor挺满意的 Satisfied一般，基本没起到作用 Just so so,it didn't work完成不知道班车长的存在 Completion does not know the conductor

5.请写下您对班车管理及服务的其他建议
Q5:Please write down your suggestions for shuttle bus administration

6.非常感谢您的参与，请写下您对现在所乘坐班车的站点设置的建议
Q6:Thank you very much for your participation.
Please write down your suggestions for the site of the current shuttle bus.

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