2020年度中菲行大中华区客户满意度调查表

尊敬的客户,
您好,衷心感谢您对中菲行的信任与支持。为了提高我们的服务质量,以便将来为您提供更好的服务,真诚地希望您在百忙之中抽取宝贵的时间填写客户满意度调查表,希望您对我们的工作提出宝贵的评价和建议,我们将不胜感激,谢谢!

Dear Customer,
Thank you very much for trusting and supporting Dimerco. In order to improve our service quality and provide better service in the future, we are inviting you to fill in this customer satisfaction survey. We will appreciate your valuable comments and suggestions. Thanks for your cooperation.
1. Which service products are you cooperating with Dimerco? (Multiple choice)
您目前所使用的中菲行服务有哪些?(必填)
2. In addition to the above services, what Value Added Service would you like us to offer? (Multiple choice)
除以上服务外,您希望中菲行为您提供哪些增值服务?(必填)
3. Do you have any logistics service demand in following month/months?
贵公司在多久内有物流服务需求?(必填)
4. How much proportion of your business is currently handled by Dimerco in 2020?
2020年贵公司有多少比例的业务由中菲行负责?(必填)
5. What are the influencing factors of your decision to cooperate with a logistics services provider? (Multiple choice)
当您选择一家国际物流运输服务公司的时候,您看中以下哪些因素?(必填)
6. What factors do you mainly satisfied with Dimerco? (Multiple choice)
您对中菲行的以下哪些主要因素感到满意?(必填)
7. Have there been any complaint cases with Dimerco since 2020? 
2020年以来是否有对中菲行服务不满意的投诉事宜?(必填)
8. If there is any complaint cases with Dimerco since 2020? Please list it/them. Otherwise fill in "NO".
如无投诉,请填写 “无“。如有,请列举出具体案例。(必填)
9. Does your company require your vendor becaming an AEO?
贵司是否要求合作伙伴为AEO认证企业?(必填)
10. Could you get response from Dimerco within 2 hours in working day by email, phone or etc.?
您是否能在工作日2小时內收到中菲行电话或邮件等方式的回复?(必填)
11. Do you check your cargo status on our official website (www.dimerco.com)?
您是否会在中菲行的官网上查询及追踪您的货物状态?(必填)
12. Will you continue to choose Dimerco as your logistics services provider?
您会继续选择中菲行作为您的国际物流运输服务公司吗? (必填)
13. Please kindly provide us with your E-mail address.
请配合填写您的邮箱。(必填)
14.
感谢您的参与!
您的意见和建议将鼓励中菲行不断提升服务内容,优化服务质量。

Thanks for your participation.
Your feedback and suggestion will encourage Dimerco to improve service content and optimize service quality constantly.


(注:问卷末尾抽奖活动权归问卷星官网所有)
(Notice: The lucky draw activity at the end of this survey is organized by the survey website)



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