UDN德昌裕客户满意度调查 Customer’s Satisfaction Survey Year 2025[复制]
深圳德昌裕新材料有限公司
UDN Packaging Corporation
2025 Customer’s Satisfaction Survey
2025 年度客户满意度调查
Dear Valued Client, We have appreciated the ability to support you for some or all of your tube needs this past year. In an effort to provide better service to you in the future, we are asking you to participate in the below survey. Please share with us your thoughts and feelings so we can improve our service to you in 2025 and beyond.
尊敬的客户:
感谢您今年陪伴了德昌裕成长。为了能够持续改善和提高我们的服务品质，诚挚地邀请您参与我司的客户服务满意度调查，你的宝贵意见将会是我们持续前进的动力!
1. Basic Information 基本信息
Name 姓名： Company 公司： Position 职位：
2. Overall Performance 综合评价： Excellent 非常好 Good 很好 Average 一般 Acceptable 可接受 Fair 较差
3. What could we do better？
我们应如何改进？
PART I About Innovation 第一部分 关于创新 4. How do you feel about UDN's innovation this year? 您认为我们今年的创新产品/技术进展如何? Far ahead 遥遥领先 Very creative 很有创意 Keeping up 跟得上市场 Below Average 中下水平 Behind 落后行业
5. What would you like to see from UDN that we did not share in 2024?
请问您希望看到哪些德昌裕于2024年未分享的内容？
6. How much do you like to work with UDN on developing new projects? 您是否喜欢与德昌裕合作开发新产品/项目? Excellent 非常喜欢 Good 喜欢 Average 一般 Acceptable 可接受合作 Fair 较差
7. What can we do a better job at to improve with your team in 2025?
为了在2025年与您的团队更好地合作，我们能在哪些方面做得更好？
8. What do you think of the frequency and efficiency of the innovation information sharing by UDN? 您认为德昌裕在创新产品和技术的信息分享上，是否足够快速及时? Excellent 非常及时 Good 很好 Average 一般 Acceptable 可接受 Fair 较差
9. How often would you like to hear from us on new innovations?
您希望我们多久更新一次关于新产品的信息？
10. How do you usually find out about UDN's new products?
您通常如何得知UDN的新产品？
Website 官网 Wechat 微信公众号 Instagram Facebook 脸书 Linkedin 领英 Webpackaging Video/Tiktok 视频号/抖音号 Redbook 小红书 Introduced by your customer representative 业务代表介绍
11. Which UDN 2024 New Product you think is most attractive to the market? 您认为德昌裕2024年新产品中，哪一款对市场最具吸引力?（非必填） One Piece Tube 6.0 第六代一体管 Lip Glow Tube 扶光管 Mist Tube 薄雾管 Click Tube 磁吸管 Cooling Head Tube 冷敷头管 Soft Tip Tube 软胶头管 One Bite Cap 咬一口 Edible Oil-based Resin 食用油回收料 Twist Open Tube 中心出液管
12. Besides new products, what would you like to know about UDN?
除了新产品信息，您还想了解UDN的哪些资讯？
New Material 新材料开发 Process 工艺改善 Corporate Culture 企业文化 Product Details 完整的产品资料 Others 其他
13. Would you want to sign up for an email newsletter that would be sent out every quarter?
如果可以订阅UDN的季度报告，您是否感兴趣订阅？
Yes 是 No 否 Other Suggestion 其他建议
PART II About Commitment 第二部分 关于承诺 14. Please rate our new product/new artwork sampling process 请您对我们新产品/新图稿打样流程进行评价 Excellent 非常好 Good 很好 Average 一般 Acceptable 可接受 Fair 较差
15. Please rate our Lead Time 请您对我们的生产交期进行评价 Excellent 非常好 Good 很好 Average 一般 Acceptable 可接受 Fair 较差
16. What is the Lead Time you are expecting from your tube supplier?
您期待您的软管供应商能提供多长的交货期？
17. Please rate our performance on product quality 请您对我们产品质量进行评价 Excellent 非常好 Good 很好 Average 一般 Acceptable 可接受 Fair 较差
18. We are truly sorry if we had any defect, if you experienced any defect case, please rate on UDN processing Defect. Excellent 非常满意 Good 满意 Average 一般 Acceptable 可接受 Fair 较差
19. If we had any quality issues with you this past year, how would you rate us on our response?若在过去一年中我们曾发生过品质问题，您会如何评价我们对问题的响应？
Excellent 非常满意 Good 满意 Average 一般 Acceptable 可接受 Fair 较差
20. What could we have done better?
我们应如何改进？
21. Please rate on UDN's Correction Action Report 请您对德昌裕的纠正预防措施报告进行评价 Excellent 非常满意 Good 满意 Average 一般 Acceptable 可接受 Fair 较差
PART III Our Service 第三部分 关于服务 22. How do you feel about the efficiency of our Sales Representative replying your email/message? 您认为我们的业务代表回复信件/信息的及时性如何? Excellent 非常好 Good 很好 Average 一般 Acceptable 可接受 Fair 较差
23. What would you like us to do that we are not doing today?
您希望我们应增加哪些目前尚未提供的服务或产品？
24. Is our Sales Representative professional enough? 您如何评价我们业务代表的专业度? Excellent 非常好 Good 很好 Average 一般 Acceptable 可接受 Fair 较差
25. How do you like our after-sales service (including responding complaints and account management)? 请 您对于我们的售后服务满意度如何（包括处理客诉和客户维护等）? Excellent 非常好 Good 很好 Average 一般 Acceptable 可接受 Fair 较差
26. How do you feel about our shipping process? 请您对我们的验货/仓储/出货流程进行评价 Excellent 非常好 Good 很好 Average 一般 Acceptable 可接受 Fair 较差
PART IV About Sustainability 第四部分 关于持续 27. Which UDN's sustainable packaging materials a re you interested to know more about? 您对哪几款可持续包材感兴趣? One Piece Tube (Lower Plastic Usage) 减塑一体管 Sustainable Material - PCR(Post Consumer Recycle) 消费后回收料 Sustainable Material - Bio Resin(Sugarcane) 可再生原料甘蔗制成PE Sustainable Material - OBP(Ocean Bound Plastic)海洋回收料 Tube in Tube(Two Tubes in One) 减塑管中管 Edible Oil-based Resin 食用油回收料
28. Please rate the clarity of UDN's introduction to sustainable packaging materials. 您如何评价德昌裕对可持续包材介绍的清晰程度? Excellent 非常好 Good 很好 Average 一般 Acceptable 可接受 Fair 较差
29. ln coming few years, what kind of business opportunities you would like to work with UDN? 未来几年内，您是否有不同的商业合作想法希望与德昌裕一同合作完成?
30. Do you have any other suggestions for UDN? 您是否有其他建议给德昌裕?