Dear customer, thank you for choosing Yi Dian Dian. This survey takes about 2 minutes. Your feedback helps us improve our service. All responses are anonymous.
Q1. How often do you visit Yi Dian Dian? 您多久光临一次一点点? Daily / 每天 2-3 times per week / 每周2-3次 Once per week / 每周1次 2-3 times per month / 每月2-3次 Rarely / 很少
Q2. Which drink do you usually order? (Optional) 您通常购买哪款饮品?（选填） Milk tea with boba / 珍珠奶茶 Wintermelon tea / 冬瓜茶 Green tea with pudding / 绿茶加布丁 Other (please specify) / 其他（请注明） 选项46
Q3. How satisfied are you with the drink quality (taste, freshness, temperature)?您对饮品质量（口味、新鲜度、温度）有多满意? Very satisfied / 非常满意 Satisfied / 满意 Neutral / 一般 Dissatisfied / 不满意 Very dissatisfied / 非常不满意
Q4. How satisfied are you with the waiting time from ordering to receiving your drink?您对等待时间（从点单到取饮品）有多满意? Very satisfied / 非常满意 Satisfied / 满意 Neutral / 一般 Dissatisfied / 不满意 Very dissatisfied / 非常不满意
Q5. How friendly and professional are the staff?您觉得员工的态度是否友好、专业? Very friendly / 非常友好 Friendly / 友好 Neutral / 一般 Unfriendly / 不友好 Very unfriendly / 非常不友好
Q6. Is the store clean and well-organised?门店是否干净整洁、有条理? Always / 总是 Usually / 通常 Sometimes / 有时 Rarely / 很少 Never / 从不
Q7. How easy is it to customise your drink (sugar level, ice amount, toppings)?您觉得饮品定制（糖度、冰量、加料）是否方便? Very easy / 非常方便 Easy / 方便 Neutral / 一般 Difficult / 不方便 Very difficult / 非常不方便
Q8. Have you ever given feedback (complaint or suggestion) to Yi Dian Dian?您是否曾经向一点点提出过反馈（投诉或建议）? Yes, through QR code on receipt / 是，通过小票上的二维码 Yes, through social media (WeChat, Dianping) / 是，通过社交媒体（微信、大众点评） Yes, directly to staff / 是，直接告诉店员 No, never / 否，从未 I didn't know how / 我不知道如何反馈
Q9. How likely are you to recommend Yi Dian Dian to a friend?您向朋友推荐一点点的可能性有多大? Very likely / 非常可能 Likely / 可能 Neutral / 一般 Unlikely / 不太可能 Very unlikely / 完全不可能
Q10. Do you have any suggestions for improving Yi Dian Dian's customer service?您对提升一点点的顾客服务有什么建议?